Junior Systems Analyst in Charlotte, NC at Hendrick Automotive Group

Date Posted: 11/14/2019

Job Snapshot

Job Description

Location: Charlotte, North Carolina


Summary:

The Junior Systems Analyst is an entry level position on the Help Desk, is the primary point of contact for all requests for IT assistance, and provides technical support on a wide range of issues in a Call Center environment.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Answering phone calls placed to the Help Desk, logging calls in the ticketing system and responding to requests for support made via ticketing system.
  • Providing professional and courteous assistance to our Teammates, with a genuine desire to understand and solve problems through to completion.
  • Troubleshooting hardware and software issues in Windows 7 and Windows 10 environments.  Provide support for applications including Microsoft Office, Reynolds & Reynolds and other software packages.
  • Installing and configuring software on Windows 7 and Windows 10 systems.
  • Coordinating replacements in the event of hardware failures.
  • Processing requests for account changes.
  • Producing documentation on systems and troubleshooting practices.

Hendrick Automotive Group is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf.