Senior Website Performance Specialist in Charlotte, NC at Hendrick Automotive Group

Date Posted: 11/23/2019

Job Snapshot

Job Description

Location: Charlotte, North Carolina


Summary:

The Senior Website Performance Specialist is responsible for supporting Hendrick Automotive Group’s website solutions across the enterprise.

This role is centered on performance management, with a focus on maximizing production of Hendrick website efforts in partnership with our paid media specialists and supporting agencies.

Primary functions include support of performance management disciplines, management of analytics and reporting solutions, establishing and maintaining Hendrick brand standards across digital properties, and collaborating with our senior account managers to expose opportunities and provide clear recommendations to enhance website production.

Candidates should have a strong working knowledge of Google Analytics, Google Tag Manager, data layer management, user experience design and testing methodologies, conversion optimization, search optimization and paid media channels.

Candidates are also expected to stay current with emerging trends and capabilities in context of our business, and meet regularly with teammates to support training and aligning executions in this space. 

Occasional travel will be required.

Supervisory Responsibilities: 

This position has no direct supervisory responsibilities. 
 

Essential Duties and Responsibilities include the following. Other duties can be assigned.

  • This role is a teammate in the Hendrick Automotive Group Marketing Department and serves as the senior website performance contact across the organization

  • Maintains key performance reporting and maintains disciplines supporting ongoing performance management
  • Supplies consistent reporting on key performance indicators and benchmarks, and regularly communicates performance to key stakeholders
  • Proactively supports and engages senior account manager teams responsible for managing dealership holistic marketing efforts
  • Manages and implements continuous improvement efforts to enhance digital user experience and conversion optimization
  • Manages supplier partners supporting websites and adjacent services across the enterprise
  • Manages website development and migration projects across the enterprise
  • Supports key brand standards for maintaining continuity in our Hendrick brand image and customer experience across websites
  • Regularly audits websites to maintain and manage against our brand standards
  • Aids in the support of key infrastructure supporting website performance management efforts including but not limited to tag management, audience management, analytics configurations and other critical solutions required to support day-to-day operations
  • Supports data integrity across Google Analytics and Google Tag Manager solutions for website properties and adjacent solutions
  • Documents Hendrick Standards, best practice and communicates regularly across the enterprise
  • Stays current on emerging trends, solutions and tactics in support of our digital marketing efforts
  • Ability to work independently and within a team.  Hendrick Automotive Group prides itself on working together on all projects in support of our stores. 
  • Foster strong relationships with stakeholders across the organization and with our supporting partners
  • Proactively expose and escalate opportunities to improve the organization's marketing solutions and further support dealership business
  • Travel required as needed to support our dealership operations

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

  • Bachelor Degree in Marketing or Business Management/ Administration preferred.
  • Experience in managing website content management solutions, Google Analytics and Google Tag Manager required.
  • Experience with automotive website and adjacent solutions preferred.
  • Must have strong communication skills and a willingness to learn/adapt to needs of automotive retail.

Verbal and Writing Ability:

Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employee.  Should have strong group presentation skills and excellent written communication skills.  Ability to read and interpret documents such as invoices, RFPs and procedure manuals.  Must be able to interact with teammates to ensure successful completion of job duties, which can include in person or over the phone or video conference.

Math Ability:

Ability to add, subtract, multiply and divide. The ability to research, analyze and matrix different types of business and demographic data.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions. Must be able to think through complex scenarios and interpret complex language to ensure a resolution.

Certificates and Licenses:

Valid Driver’s License

Environment Demands:

Regular and predictable attendance is required.  Duties are performed primarily in the office but frequent travel to dealership locations is required. 

Physical Demands:

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit.

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

  •  Analytical - Collects and researches data; Designs work flows and procedures.
  •  Design - Generates creative solutions; Demonstrates attention to detail.
  •  Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem solving situations.
  •  Technical Skills - Shares expertise with others.
  •  Customer Service - Responds promptly to customer needs; Solicits customer feedback to improve service; Meets commitments.
  •  Oral Communication - Listens and gets clarification; Responds well to questions; Demonstrates strong group presentation skills; Participates in meetings.
  •  Team Work - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views.
  •  Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs.
  •  Quality Management - Demonstrates accuracy and thoroughness.
  •  Business Acumen - Understands business implications of decisions.
  •  Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue.
  •  Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time.     Excellent organizational skills, the ability to multi-task and prioritize.
  •  Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition.
  •  Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events.
  •  Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
  •  Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments.
  •  Initiative - Volunteers readily; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities.
  •  Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness.
  •  Judgment - Displays willingness to make decisions; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process.
  •  Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles.
  •  Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Accepts responsibility for own actions.
  •  Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee.  The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.  This job description is subject to revision at the discretion of the company.

Hendrick Automotive Group is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf.