Service Advisor KIA in Concord, NC at Hendrick Automotive Group

Date Posted: 4/6/2021

Job Snapshot

  • Employee Type:
  • Location:
    Concord, NC
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Location: 7550 Hendrick Auto Plaza NW, Concord, North Carolina 28027

Looking For A Growing Company To Expand Your Career?

Work with one of the largest and most successful privately held automotive groups in the nation! At Hendrick we work daily to invest in our teammates and offer opportunities for personal growth and development.


  • Service Advisors interact directly with customers at the dealership.

  • Day to day includes recommending products, identifying and documenting service, and scheduling maintenance for repair orders to be completed.

  • Full Time Hours, Rewarding Performance Pay

Take Advantage of Hendrick's Cutting Edge Benefits Package:

  • Employer Paid Healthcare & Prescription Plan

  • 401(k) Retirement Plan with Company Match

  • Dental, Vision, Life Insurance

  • Paid Company and Manufacturer Training

  • Internal Career Advancement Opportunities

  • Supplemental Benefits (Short-Term Disability, Long-Term Disability, Life Insurance)

  • Paid Time-Off up to 3 weeks Vacation

  • Holiday and Sick Pay

  • Employee Assistance Program

  • Employee Recognition Programs

  • Employee Discounts

  • College Scholarship Program

  • We treat you like family and give you every opportunity to be the best you can be!


  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

  • The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.


  • College Degree, High School Diploma or GED

  • Working knowledge of the mechanical operations of vehicles

  • Excellent customer service, interpersonal communication, and organizational skills

  • Valid Driver's License

Essential Duties and Responsibilities:

  • Works with customer and technician to identify required maintenance.

  • Advises customers on necessary and recommended services.

  • Offers additional services and repairs to customers.

  • Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.

  • Estimates cost of mechanical, electrical, or other repairs.

  • Enters itemized estimate on service order and explains estimate to customer.

  • Schedules appointments with customer.

  • Meets dealership’s standards for repair and order production.

  • Maintains CSI at or above Company standards.

  • Maintains an organized, clean and safe work area.

  • Participates in required training.

  • Records all hours worked accurately in company timekeeping system.

  • Follows Safeguards rules and regulations.

  • Demonstrates the Company’s Core Values.

  • Complies with Company policies and procedures.

  • Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.

  • Other duties as assigned.

Computer Skills:

  • Intermediate skills in Microsoft Office products.

  • Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.

Communication Skills:

  • Ability to understand and follow instructions.

  • Ability to communicate effectively with customers and company personnel.

Attendance Expectations:

  • The position requires regular and predictable attendance.

  • Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands:

  • While performing the duties of this Job, the employee is regularly required to talk or hear.

  • The employee is frequently required to stand; walk; and sit.

  • May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions.

Environment Demands:

  • Duties are generally performed in the service area.

  • Responsibilities may include conducting road tests on customer vehicles.

  • Work includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians.

  • Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships.

Verbal and Writing Ability:

  • Ability to read and comprehend instructions, correspondence, and memos. 

  • Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math Ability:

  • Ability to add, subtract, multiply and divide.

Reasoning Ability:

  • Ability to apply common sense understanding to carry out instructions.

  • Ability to deal with standardized situations.

Core Values:

  • Servant Leadership

  • Teamwork through Trust & Respect

  • Integrity

  • Commitment to Customer Enthusiasm

  • Passion for Winning

  • Accountability at All Levels

  • Commitment to Continuous Improvement

Apply Now For This Amazing Opportunity!

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee.  The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.  This job description is subject to revision at the discretion of the company. #CB

Hendrick Automotive Group is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit