Service Lane Manager in Durham, NC at Hendrick Automotive Group

Date Posted: 6/27/2020

Job Snapshot

  • Employee Type:
  • Location:
    Durham, NC
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Location: 127 Kentington Drive, Durham, North Carolina 27713

Summary: To assist with managing operations of the service department and supervising service department employees.  Responsible for assisting with operations, profitability, and customer satisfaction in the service department.

Supervisory Responsibilities:  This job has direct supervisory responsibilities.

Essential Duties and Responsibilities include the following:

  • Assists Service Manager as needed
  • Answers technical questions about vehicle problems, warranties, services, and repairs
  • Oversees service orders
  • Assists in diagnosing vehicle problems
  • Maintains service porter’s duties and responsibilities
  • Oversees administration of warranty claims
  • Oversees training and supervising of service department employees
  • Works with upper management and Human Resources to make service department hiring and discipline decisions
  • Sets schedules and assigns tasks to service department employees
  • Maintains good working relationship with factory(s)
  • Attends required manager meetings
  • Maintains effective employee relations
  • Maintains CSI at or above Company standards
  • Maintains an organized, clean and safe work area
  • Participates in required training 
  • Follows Safeguards rules and regulations.
  • Demonstrates the Company’s Core Values
  • Complies with Company policies and procedures
  • Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
  • Other duties as assigned


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education:

o   GED

o   High School Diploma

   Associate Degree

o   Bachelor Degree

o   Master Degree

o   Doctorate Degree

Field of Study/Work Experience:

o   Accounting


o   Business

o   Human Resources

o   Information Technology

Desired Work Experience:

o   up to 3 years

o   3-5 years

   5+ years


Prior automotive service/technical experience or commensurate training.

Previous management or supervisoryexperience desired.

Certificates and Licenses:

 Valid Driver’s License

o   Automobile Salesperson License

Computer Skills:

Intermediate skills in Microsoft Office Products.  Strong ability or knowledge of the Dealership Management System in addition to other web based applications utilized for operations.

Communication Skills:

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance Expectations:

The position requires regular and predictable attendance.  Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands:

Must be able to lift up to 30 pounds. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl.

Environment Demands:

Duties are performed primarily in the service department.  Manager will work primarily in the service lane, but will also be required to work throughout the dealership.  May be exposed to loud noise, vibration, exhaust fumes, and other service and repair conditions.  Work includes frequent movement in and out of cars, working in various physical positions, and the safe operation of power tools and test equipment. 

Verbal and Writing Ability:

Ability to read and comprehend instructions, correspondence, and memos.  Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math Ability:

Ability to add, subtract, multiply and divide.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. 

Core Values:

To perform the job successfully, an individual should demonstrate the following Core Values:

Servant Leadership

Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect

Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.


Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

Commitment to Customer Enthusiasm

Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Passion for Winning

Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

Accountability at All Levels

Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

Commitment to Continuous Improvement

Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee.  The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.  This job description is subject to revision at the discretion of the company.

Hendrick Automotive Group is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit