Service Porter in Duluth, GA at Hendrick Automotive Group

Date Posted: 12/5/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Duluth, GA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    12/5/2019

Job Description

Location: Duluth, Georgia


Summary:

Responsible for moving and cleaning vehicles. The Porter will perform various tasks and errands for the dealership.

Supervisory Responsibilities:

This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Moves cars.
  • Delivers cars to customers.
  • Maintains CSI at or above company standards.
  • Keeps car lot clean and orderly.
  • Runs various errands for the dealership.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Ability to understand and follow instructions. Ability to deal effectively with customers and dealership personnel.

Verbal and Writing Ability:

Ability to read and comprehend instructions, correspondence, and memos.  

Reasoning Ability:

Ability to understand and follow instructions.

Certificates and Licenses:

Valid Driver’s License

Environment Demands:

Duties are performed throughout the dealership, both indoors and outdoors and off dealership premises.   Due to the nature of the position, the porter may be exposed to various work environments and required to perform a range of tasks.  The porter regularly interacts with employees from various departments in the dealership and has some contact with customers.

Physical Demands:

Must be able to lift up to 50 pounds.

Work includes frequent movement around the dealership facilities and the outdoor car lot and movement in and out of cars.

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Team Work - Supports everyone's efforts to succeed.
  • Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time.
  • Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.
  • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
  • Planning/Organizing - Uses time efficiently; Sets goals and objectives.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.
  • Quantity - Meets productivity standards; Strives to increase productivity.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee.  The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.  This job description is subject to revision at the discretion of the company.

Hendrick Automotive Group is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf.