Customer Service/BDC Representative

Hendrick Chevrolet Shawnee Mission

Location: 8300 Shawnee Mission Pkwy, Merriam, Kansas 66202

Are you looking to build a career as an automotive service professional? Let’s Grow Together. As a new member of our team, you will receive personalized training by a dedicated mentor who is focused on your growth and development.

Full Time and Part Time Customer Service/BDC Representative positions NOW AVAILABLE at Hendrick Chevrolet Shawnee Mission- Merriam, KS!

Job Summary:

As a Customer Service/BDC Representative your day-to-day includes researching leads, interacting with customers over the phone/internet, building positive relationships, and managing appointments to set our dealership teams up for success. Top performers possess excellent communication and interpersonal skills with an ability to showcase our products and services to customers in a compelling way!

Benefits:

• Paid Medical - NO COST Employer Healthcare and Prescription Plan
• Generous paid time off/vacation and sick days
• Basic Life Insurance
• The Best Dealership Facilities in the Area
• 401(k) with Company Match
• Largest privately owned auto group in the country, GREAT career growth potential
• NO COST Employee Assistance Program
• Paid Factory Training
• Comprehensive employee recognition/rewards programs
• Hendrick Automotive Group is a back-to-back winner of Automotive News’s Best Dealership to Work For Award
• Successful Team approach with Doing Business the Right Way Focus

Pay Range:

• $18 per hour

Schedule:

• Full Time and Part Time opportunities available.
• Office Hours Monday-Friday 8:00am- 5:00pm.

Job Responsibilities:

• Provides professional concierge service to sales and service customers via inbound and outbound phone calls, text, and email.
• Accurately logs all customer interactions into Dealership Management System.
• Schedules appointments for customers to visit dealerships.
• Follows up on sales and service appointment outcomes.
• Works and communicates with teammates to promote a positive, inclusive, and supportive professional working environment.
• Maintains an organized, clean, and safe work area.
• Participates in required training.
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values.
• Maintains accurate timekeeping record in timekeeping system.
• Complies with Company policies and procedures.
• Observes all Federal, State, Local, and Company safety rules and regulations in the performance of duties.
• Other duties as assigned.

Qualifications:

• High School Diploma or equivalent.
• 1 year of direct customer service experience preferred (retail or similar fast-paced environment).

Essential Job Skills:

• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to handle customer inquiries in a professional and efficient manner.
• Ability to memorize scripts for sales products and services.
• Computer literacy and ability to use customer databases.
• Confidence in ability to use technology and multi-task.
• Ability to build relationships with customers.

To perform the job successfully, an individual should demonstrate the company's core values of Servant Leadership, Teamwork, Integrity, Commitment to Customer Enthusiasm, Passion for Winning, Accountability at All Levels, and Commitment to Continuous Improvement. For more information, please visit www.hendrickcareers.com. Hendrick Automotive Group is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit

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