Chrysler Dodge Parts Counterperson (Technician-Focused)

Hendrick Chrysler Dodge Jeep Ram FIAT of Concord

Location: 7630 Hendrick Auto Plaza NW, Concord, North Carolina 28027

Job description: Full Time position at Hendrick Chrysler Dodge Jeep Ram FIAT - An award-winning MOPAR dealership!

We are seeking an Automotive Parts Counterperson with experience in helping customers find the right parts and solutions for their automotive needs. An ideal candidate should have basic knowledge of automotive diagnostics and vehicle maintenance to be successful in this dynamic dealership position. Familiarity with the Stellantis makes/models is a plus!

Benefits:
Our primary focus is to help our teammates accomplish the goals they have set for themselves, their jobs and their families. It's the Hendrick Advantage. Taking care of our employees helps us better care for our customers. We offer NO COST Employee Healthcare Benefits, 100% Paid ASE Certifications, and Team Culture like no other.

• Rewarding performance based pay plans and bonuses
• The Best Dealership Facilities in the Area
• 401(k) with Company Match
• Employee Discounts
• Largest privately owned auto group in the country, GREAT career growth potential
• Paid Medical - NO COST Employee Healthcare and Prescription Plan
• Generous paid time off/vacation and sick days
• Basic Life Insurance
• NO COST Employee Assistance Program
• Paid Company Training
• Comprehensive employee recognition/rewards programs
• Hendrick Automotive Group is a back-to-back winner of Automotive News's "Best Dealerships to Work For" Award
• Successful Team approach with Doing Business the Right Way Focus

Apply Now to build your career with one of the largest, most successful privately held dealership groups in the USA!

Pay Range:
$45,000 per year and above (based on sales performance) - Top Performers Earning $50k plus!

Responsibilities:

• Assist customers in identifying and sourcing the correct automotive parts for repairs and maintenance.
• Manage inventory control processes, ensuring that stock levels are maintained and orders are fulfilled promptly.
• Utilize Computerized Maintenance Management Systems (CMMS) to track parts availability and order history.
• Provide exceptional customer service through effective communication, phone etiquette, and problem-solving skills.
• Engage in retail sales activities, including cashiering, stocking, and marketing promotions to drive sales growth.
• Collaborate with the service department to support automotive repair needs and ensure seamless operations.
• Maintain accurate records of transactions using Point of Sale (POS) systems and Microsoft Excel for reporting purposes.
• Foster a positive relationship with customers by addressing inquiries and resolving issues efficiently.

Qualifications:

• Valid Driver's License.
• High School Diploma or equivalent.
• Strong background in automotive repair and service, with hands-on experience in vehicle maintenance.
• Proficient in automotive diagnostics with a solid understanding of parts identification.
• Excellent organizational skills to manage inventory effectively and ensure timely order fulfillment.
• Demonstrated experience in retail sales environment, including cash handling and cashiering duties.
• Familiarity with retail math principles to assist in pricing strategies and inventory assessments.
• Exceptional communication skills that foster positive relationships with customers and team members alike.
• Previous dealership experience is a plus, as it enhances your understanding of the industry.

Attendance Expectations:

The position requires regular and predictable attendance in-person at an automotive dealership. Scheduled shifts are typically 5-days per week and may include evening hours, weekends, and some holidays. Dealership service department hours between 7:00am-7:00pm, Monday - Saturday.

Physical Demands:

Must be able to lift up to (30) pounds. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit.

Environment Demands:

Duties are performed primarily in the automotive service area. Work includes movement around vehicles, working in various physical positions, and the safe operation of power tools and test equipment. May be exposed to loud noise, vibration, exhaust fumes, and other service and repair conditions. Frequently interacts with customers, service advisors and the service manager.

Verbal and Writing Ability:
Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math Ability:
Ability to add, subtract, multiply and divide.

Reasoning Ability:
Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. Ability to understand and follow technical manuals.

Hendrick Automotive Group's Core Values:
Servant Leadership
Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect
Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

Integrity
Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

Commitment to Customer Enthusiasm
Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Passion for Winning
Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

Accountability at All Levels
Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

Commitment to Continuous Improvement

Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit

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