Parts Outside Salesperson

Mercedes-Benz of Northlake

Location: 10725 Northlake Auto Plaza Blvd, Charlotte, North Carolina 28269

Summary: Responsible for selling parts to wholesale customers at the customer’s place of business. Obtain new customers and maintain relationships with existing customers.

Supervisory Responsibilities: This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities include the following:

• Sells to and obtains orders from wholesale parts customers.
• Drives to wholesale parts businesses to obtain new customers.
• Maintains effective customer relationships.
• Places special orders for parts.
• Reads appropriate manuals to ascertain type and specification of part.
• Provides pricing and product information to customers.
• Orders out-of-stock parts requested by customers.
• Meets individual sales and productivity goals.
• Participates in required training.
• Records all hours worked accurately in company timekeeping system.    
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values
• Complies with Company policies and procedures.
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education:

o   GED

√   High School Diploma

o   Associate’ degree

o   Bachelor’s degree

o   Master’s degree

o   Doctorate Degree

Field of Study/Work Experience:

o   Accounting

√   Automotive

o   Business

o   Human Resources

o   Information Technology

Desired Work Experience:

o   up to 3 years

o   3-5 years

√    5+ years

Education/Experience:

Advanced knowledge of automotive parts.

Certificates and Licenses:

√   Valid Driver’s License

o   Automobile Salesperson License

Computer Skills:

Working knowledge of Microsoft Office products. Working knowledge of the Parts portion of the Dealership Management System and other computer applications to support operations.

Communication Skills:

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance Expectations:

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and some holidays.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or listen. The employee is frequently required to stand, walk; and sit. Must be able to lift to twenty pounds.

Environment Demands:

Duties are performed primarily outside of the dealership calling on wholesale parts businesses. Work includes driving, visiting customers, and moving throughout the dealership parts department. Employee continuously interacts with customers and parts employees.

Verbal and Writing Ability:

Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math Ability:

Ability to add, subtract, multiply, and divide.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions. Ability to deal with complex situations.

Core Values:

To perform the job successfully, an individual should demonstrate the following Core Values:

Servant Leadership

Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect

Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

Integrity

Being honest and transparent with people, to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

Commitment to Customer Enthusiasm

Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Passion for Winning

Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

Accountability at All Levels

Taking ownership of our actions and our decisions allows us to grow as individuals and support each other as a team.

Commitment to Continuous Improvement

Every day we soften our hearts as well as our egos, to seek out and improve upon areas of opportunity within ourselves and our team.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities at the request of a supervisor. This job description is subject to revision at the discretion of the company.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit

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