Network Engineer

Hendrick Automotive Group Location: 6000 Monroe Rd, Charlotte, North Carolina 28212

Summary: Network Engineer is responsible for maintenance, configuration and installation tasks on the network.  This person will be learning more advanced networking concepts from the network manager and other network engineers, as well as responding to network escalation requests from the support desk. 
 

Supervisory Responsibilities:

This position has no direct supervisory responsibilities however; the candidate must possess excellent project management, strategic thinking and analytical skills and provide leadership and strategic direction to the Hendrick Automotive Group dealerships.

Essential Duties and Responsibilities include the following. Other duties can be assigned.

• Maintains all components of the Hendrick Automotive Group network including routers, switches, and firewalls.
•  Responsible for deployment of network equipment to remote sites.
•  Monitors and reports network status to engineering/management.
•  Work with telecom provider to order new circuits or make changes to existing lines.
•  Collaborate with Engineering and Security teams on projects, upgrades and daily maintenance.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

2 or 4 year degree in a technology field, or 3-5 years experience in technology support. 

Verbal and Writing Ability:

Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employee.  Should have strong group presentation skills and excellent written communication skills.  Ability to read and interpret complex documents and financial figures.

Math Ability:

Ability to add, subtract, multiply and divide. The ability to research, analyze and matrix different types of business and demographic data.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions.

Attendance Expectations:

The position requires regular and predictable attendance.  Scheduled shifts may include evening hours, weekends, and holidays.

Certificates and Licenses: Valid Driver’s License.

Environment Demands:

Work includes frequent project assignments and interaction with customers, vendors, and company personnel.  While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit. Duties are performed primarily in the office but frequent travel to dealership locations is required. 

Physical Demands:

Duties are performed primarily at a desk in an office environment but will also be required to work throughout the premises.  While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to walk, stand, and sit; use hands to finger, handle, and feel. The employee may be required to lift and hold equipment up to 40 lbs. and use simple tools to install or move equipment in a network rack.

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical - Collects and researches data; Designs work flows and procedures.

Design - Generates creative solutions; Demonstrates attention to detail.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem solving situations.

Technical Skills - Shares expertise with others.

Customer Service - Responds promptly to customer needs; Solicits customer feedback to improve service; Meets commitments.

Oral Communication - Listens and gets clarification; Responds well to questions; Demonstrates strong group presentation skills; Participates in meetings.

Team Work - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs.

Quality Management - Demonstrates accuracy and thoroughness.

Business Acumen - Understands business implications of decisions.

Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time.  •            Excellent organizational skills, the ability to multi-task and prioritize.

Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments.

Initiative - Volunteers readily; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities.

Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness.

Judgment - Displays willingness to make decisions; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process.

Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Accepts responsibility for own actions.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee.  The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.  This job description is subject to revision at the discretion of the company.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit

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