Full Time Guest Services/Receptionist

BMW of McKinney

Location: 2601 N. Central Expressway, McKinney, Texas 75071

We are currently hiring a knowledgeable and motivated FULL TIME Guest Services/Receptionist to join our welcoming team in BMW of McKinney, TX! Where you will Launch Your Career with Excellent Benefits and Growth Opportunities.

Summary: As a Guest Services/Receptionist, your day-to-day ensures friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.

Benefits:

• Employee Discounts
• Paid Company Training
• 401(k) Retirement Plan with Company Match
• Internal Career Paths & Growth Opportunities
• NO COST Employee Assistance Program (on-going support for your mental, financial, physical, and social well-being)
• Clean State of the art facilities
• Top Notch Climate Controlled Shops & Equipment
• The Hendrick Advantage- be a part of the largest privately owned auto group in the country!

Job Responsibilities:

• Performs opening and closing Guest Services procedures.
• Answers incoming phone calls in a courteous, prompt, and professional manager.
• Directs phone calls to the appropriate person
• Takes accurate messages.
• Directs customers to the appropriate person or department.
• Manages the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log.
• Tracks and filters all incoming calls and takes messages.
• Communicates effectively with Guest Services Manager and Greeters.
• Reconciles/updates data entry with dealership software.
• Produces Daily Reports: Daily Update (1, 5, Close), Performance Metric (core Guests Services reports).
• Walks around the showroom hourly to offer refreshments to guests.
• Provides a warm, positive and happy environment for Guests, their children and fellow teammates.
• Helps maintain a clean and comfortable environment (monitor facility)
• Provides new hire Customer Management training when requested
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Essential Job Skills:

• Customer Service, Telephone skills, Typing, Reporting skills, Data Entry, Problem Solving, Organization, Front Desk.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. #CB

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit

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