Collision Office Manager

Summary: The Collision Center Office Manager is responsible for department supervision and customer satisfaction in the Collision Center. 

Supervisory Responsibilities:  This job has direct supervisory responsibilities.

Essential Duties and Responsibilities include the following:

• Assists to improve operations in the Collision Center.
• Provides input to upper management and Human Resources to make hiring and discipline decisions.
• Training and supervises of Collision Center department employees.
• Sets schedules and assigns tasks to Collision Center department employees.
• Assists with assessment of what repairs are needed.
• Assists with estimates of costs and price of vehicle repairs.
• Communicates with insurance companies during the repair process to ensure coverage of all repairs.
• Develops and maintains relationships with insurance companies to establish and retain DRP status.
• Reviews collision center repair orders.
• Establishes and maintains good vendor relationships.
• Attends weekly manager meetings.
• Maintains effective employee relations.
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system     
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education:

o   GED

o   High School Diploma

√   Associate Degree

o   Bachelor Degree

o   Master Degree

o   Doctorate Degree

Field of Study/Work Experience:

o   Accounting

o   Automotive

o   Business

o   Human Resources

o   Information Technology

Desired Work Experience:

o   up to 3 years

√    3-5 years

o   5+ years

Education/Experience:

Thorough knowledge of body repair methods. Supervisory experience preferred. Strong interpersonal skills.

Certificates and Licenses:

√   Valid Driver’s License

o   Automobile Salesperson License

Computer Skills:

Intermediate knowledge of Microsoft Office products.  Intermediate ability and knowledge of Collision Center Management System and additional software programs to support operations.

Communication Skills:

Ability to understand and follow instructions. Ability to communicate effectively with customers and company

personnel and insurance adjusters.

Attendance Expectations:

The position requires regular and predictable attendance.  Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit.

Environment Demands:

Duties are performed primarily in the Collision Center. Due to the nature of the position, may be exposed to various work environments and required to perform a variety of tasks. May be exposed to loud noise, vibration, paint-dust, and other body repair shop conditions.

Verbal and Writing Ability:

Ability to read and comprehend instructions, correspondence, and memos.  Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math Ability:

Ability to add, subtract, multiply and divide.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions. Ability to understand and follow technical manuals.

Core Values:

To perform the job successfully, an individual should demonstrate the following Core Values:

Servant Leadership

Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect

Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

Integrity

Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

Commitment to Customer Enthusiasm

Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Passion for Winning

Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

Accountability at All Levels

Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

Commitment to Continuous Improvement

Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee.  The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.  This job description is subject to revision at the discretion of the company.