Chrysler Automotive Parts Counterperson

Hendrick Chrysler Dodge Jeep Ram FIAT of Concord

Location: 7630 Hendrick Auto Plaza NW, Concord, North Carolina 28027

Summary: As a Parts Counterperson, you will be responsible for providing customers with the BEST possible advice on car parts and accessories by using your knowledge of auto parts and how they work together to solve maintenance problems This is a Full Time position at Hendrick Chrysler Dodge Jeep Ram FIAT in Concord, NC - just minutes from Charlotte Motor Speedway!

Benefits:

• Rewarding performance based pay plans

• The Best Dealership Facilities in the Area

• 401(k) with Company Match

• Employee Discounts

• Internal Career Paths

• Paid Medical - NO COST Employee Healthcare and Prescription Plan

• Generous paid time off/vacation and sick days

• Basic Life Insurance

• NO COST Employee Assistance Program

• Paid Factory Training

• Comprehensive employee recognition/rewards programs

• Successful Team approach with Doing Business the Right Way Focus

Supervisory Responsibilities: This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities include the following:

• Assists customers in selecting and purchasing parts.

• Places special orders for parts.

• Reads appropriate manuals to ascertain type and specification of part.

• Provides pricing and product information to customers.

• Dispenses parts to the service department and body shop.

• Orders out-of-stock parts requested by customers.

• Assists in taking inventory.

• Meets departmental production and profitability goals.

• Maintains CSI at or above dealership standards.

• Answers telephone promptly and consistent with dealership guidelines.

• Maintains an organized, clean and safe work area

• Participates in required training

• Records all hours worked accurately in company timekeeping system    

• Follows Safeguards rules and regulations.

• Demonstrates the Company’s Core Values

• Complies with Company policies and procedures

• Perform opening and closing procedures

• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.

• Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education:

o   GED

√   High School Diploma

o   Associate Degree

o   Bachelor Degree

o   Master Degree

o   Doctorate Degree

Field of Study/Work Experience:

o   Accounting

√   Automotive

o   Business

o   Human Resources

o   Information Technology

Qualifications:

• Valid Driver's License.

• 2 years of direct customer service experience (automotive or similar fast-paced environment).

• Able to work Full Time, 5-days per week, business hours Monday - Saturday.

• Prior Experience using customer databases, researching and advising customers in selecting products such as automotive parts, addressing any delays, concerns and inquiries.

• Able to answer calls, greet customers, establish rapport, collaborate with technicians and mechanics to dispense parts and answer questions about product features, pricing, and availability.

• Able to monitor parts stock levels, order out-of-stock auto parts, take inventory, and maintain accurate records to meet departmental production and profitability goals.

• Able to communicate effectively with customers and company personnel.

• Able to follow Safeguards rules and regulations.

Core Values:

To perform the job successfully, an individual should demonstrate the following Core Values:

Servant Leadership

Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect

Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

Integrity

Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

Commitment to Customer Enthusiasm

Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Passion for Winning

Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

Accountability at All Levels

Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

Commitment to Continuous Improvement

Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee.  The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.  This job description is subject to revision at the discretion of the company. #CB

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit

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