Job Description

Job Summary:

The Pleasanton Automall, a proud member of the Hendrick Automotive group, is looking for several talented, driven people to welcome to our team. Our current need is on the Service Coordinator team of our Service Departments. The Service Coordinator team receives all of the incoming phone calls for the Service department. Service Coordinator teammates engage our guests, discover their needs by asking the right questions, and provide solutions in a professional, courteous, customer centric manner. This position is exclusively on the phone and located in a call center environment.

The ideal candidate and the job description is detailed below:

• Exceptional Oral and Written Communication Skills
• Able to Perform at a high level in a Fast-Paced environment
• Extensive Phone Training and Experience
• Perceivably Warm and Enthusiastic in Person and over the Phone
• Familiarity with Web Browsing
• Familiarity with Microsoft Office Products, especially Outlook
• Strong Multi-Tasking skills
• Punctual
• Well Organized
• Selfless, Flexible, and Empathetic

Job Description and Responsibilities:

• Answer incoming Service Department phone calls (80+ incoming and outgoing calls per day.)
• Quickly Qualify the Client's needs and meet those needs by booking service appointments and/or providing service solutions; using internet based interfaces to make appointments, input notes and determine appropriate services.
• Sell the Dealership and amenities to guest who call in.
• Make outbound phone calls to follow-up after service visits, and about factory campaigns
• Maintains an organized, clean and safe work area
• Participates in required training
• Follows Safeguards rules and regulations.
• Demonstrates the Company's Core Values
• Maintains accurate timekeeping record in timekeeping system.
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Qualifications and Skills

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education: High School Diploma

Education/Work Experience: Previous customer service and/or business development experience. Ability to deliver superior customer satisfaction.

Skills: Intermediate knowledge of Microsoft Office products. Intermediate ability and knowledge of Dealership Management System and additional software programs to support operations.

Communication Skills: Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel. Strong interpersonal and skills.

Attendance Expectations: The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel.

Environment Demands: Duties are performed primarily in the Business Development Center. Work involves continuous contact and interaction with customers and dealership personnel. Work includes movement around dealership facilities.

Verbal and Writing Ability: Ability to read and comprehend instructions, correspondence, and memos. Ability to receive and communicate with customers courteously, efficiently, and professionally.

Math Ability: Ability to add, subtract, multiply and divide.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. Hendrick Automotive Group is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf.

Hendrick Automotive Group is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

For more information regarding the EEOC, please visit http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf.